A friend used ski-fidelity as a catered chalet company: 1) The way it was advertised on the
site 2) The actual state of the chalet.
Sunday, January 29, 2006
skiing in France
If you want to go skiing in France, a good piece of advise is to contact directly the resorts, and try to deal with local hotels - don't go for UK based companies, you are more likely to be quite disappointed.
A friend used ski-fidelity as a catered chalet company: 1) The way it was advertised on thesite 2) The actual state of the chalet.
A friend used ski-fidelity as a catered chalet company: 1) The way it was advertised on the
site 2) The actual state of the chalet.
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3 comments:
Your "friend" really should try getting her facts straight and talk to the other hundreds of clients, and the fourteen who were also sharing the chalet, who have stayed with us over the last four years and who have returned and been extremely happy with their holiday.
It just seems such a shame that one person has so much spare time on their hands. I feel quite sorry for her.
Well, I would be quite tempted to publish the email you have sent to them, if you agree of course.
1) The facts: I don't think you can really be more explicit than the photos they have taken on the premises, compared to the photos you publish on your site.
2) I think that it is usually good commercial practice to compensate unhappy customers when they have not been provided with what was advertised in the first place. And if they are the only ones who have complained, It is even harder to understand why you took the risk of taking the risk to have these unhappy client spreading the word.
But I am not doing a process to anyone, and I am sure that the readers of these blog will appreciate your comments.
Anonymous
Thank you for your comments which weren’t terribly constructive. Indeed we found your final paragraph to be somewhat childish and lacking a valid point.
We note that your posting – as with your other correspondence - fails to acknowledge the fact that we had a very unsatisfactory holiday and were misled by your website.
Your claims to have had many happy clients may or may not be true but it actually has very little relevance to our experience and we would really like you to treat our complaint with some respect instead of the contempt we have experienced to date.
We do think it would be in the interest of prospective holiday makers for them to be able to read all your emails, transcripts of your voice messages etc so that they can see - not only the photographs we took - but the way you have dealt with this matter and can decide for themselves whether they wish to trust their holiday to someone with such a poor attitude towards customer service. However, at the present time - while your company is being looked into by various bodies - we are unable to do this.
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